TERMS
Do you operate in the rain?
WE DO OPERATE IN LIGHT RAIN AS THE TIKI BOATS ARE COVERED. HOWEVER, THE CAPTAIN CAN DECIDE AT ANYTIME TO CANCEL DUE TO CONDITIONS.
What time should we arrive?
PLEASE PLAN TO BE AT LEAST 15 MINUTES EARLY FOR YOUR TOUR! PARKING CAN BE DIFFICULT ON THE WEEKENDS, SO PLEASE LEAVE AMPLE TIME FOR YOUR PARTY TO FIND PARKING AND MAKE IT DOWN TO THE DOCK FOR DISEMBARKMENT. WE WILL NOT WAIT IF YOU ARE LATE.
What is the Behavioral Code of Conduct?
YOU ARE RESPONSIBLE FOR STAYING UNDER CONTROL AND ABIDING BY OUR BEHAVIORAL AGREEMENT. IF THE CAPTAIN DETERMINES YOUR BEHAVIOR IS INAPPROPRIATE YOU WILL BE REMOVED FROM THE TOUR WITHOUT REFUND AND APPROPRIATE MEASURES WILL BE TAKEN.
Can I pay the day of?
WE REQUIRE ALL RESERVATIONS BE PRE-BOOK ONLINE.
What if our tour is cancelled because of inclement weather?
IF CONGAMOND TIKI TOURS HAS TO CANCEL THE RESERVATION DUE TO INCLEMENT WEATHER OR ANY OTHER REASON, YOU MAY RESCHEDULE OR RECEIVE A REFUND. WEATHER CANCELLATIONS ARE DETERMINED ONLY BY CONGAMOND TIKI TOURS. WEATHER MUST BE INCLEMENT AT OUR LOCATION AT YOUR SPECIFIC SCHEDULED TIME. NO EXCEPTIONS. THANK YOU FOR UNDERSTANDING OUR POLICY.
What is the cancellation policy?
CANCELLATIONS WITH 72 HOUR ADVANCED NOTICE WILL RESULT IN NO CHARGE. CANCELING YOUR RESERVATION AFTER THE 72 HOUR WINDOW IS NON-REFUNDABLE UNLESS TIKI TOURS HAS TO CANCEL THE RESERVATION. UNFORTUNATELY, THIS INCLUDES ARRIVING UNDER THE INFLUENCE OF DRUGS OR ALCOHOL, ARRIVING LATE, NO SHOWS, PERSONAL EMERGENCIES OR PERSONAL MISHAP
Where do we meet the tour?
Congamond Tiki Tours is docked at 101 Point Grove Road , Southwick, MA at Prime Steak House Restaurant.